JOWATEL Telecommunications’ mission is to help businesses expand and keep pace with the latest technologies in Voice communications and Unified messaging by increasing their efficiency and saving them time and money. The Company’s objective is to offer the best possible solutions through versatile and powerful products and personalized after-sales support.” This is the successful philosophy of Joe Bou-rjeili, President and founder of JOWATEL Telecommunications inc. which provides a one-stop solution with a complete line of telephone systems, Unified Communications (UC) voice mail systems, Voice over IP solutions, Call Centre Solutions, Computer telephony integration (CTI), local telephone and long distance services, and voice and data cabling services. For the Company, it is not only a matter of selling products, but also, of providing a turnkey solution and ongoing personalized service support. “As consultants, we strive to fulfill our clients’ present and long-term needs in order to preserve their initial investment”. JOWATEL represent over 30 years of history in telecommunications, partnering with leaders such as: Toshiba, Panasonic, Samsung, Mitel, Nortel, Philips, IWATSU Voice Networks, Esnatech Technologies and many others.
Since 1979, JOWATEL has contributed to the development and promotion of telecommunications around the globe. It has launched two companies in Saudi Arabia – a country with a population of 20 million inhabitants that has always focused on the latest technologies – which were rated among the leaders in the country. In this part of the Middle East, Joe Bou-rjeili implemented the telephone network for Saudia Airlines, which involved 4,500 telephones – a project of 2.5 million U.S.$. In 1989, as General-Manager for Jeraisy Computer Services, telecom division, Joe Bou-rjeili launched the Mitel SX-2000 products that target the medical and hotel/motel markets as well as the IWATSU Voice Networks products for the small to medium size business enterprises. In addition to his 29 years of expertise in telecommunications, his education in philosophy, theology, psychology and music has shaped his personality and sense of perfection. His unique versatility explains the success of JOWATEL’s after-sales support and total customer satisfaction. JOWATEL Telecommunications inc. was established in Montreal in 1992, and since then has experienced annual growth of 15 to 20%. Based in a 3,500 square-foot building in the Town of Saint-Laurent industrial park, the Company can efficiently reach the clients throughout the Metropolitan region.
JOWATEL invests time and money in the training of its employees. Sales staff, consultants and technicians are trained by manufacturers and then by Mr. Bou-rjeili himself who believes that the versatility of his employees is the key to saving time and reducing operating costs. “Our consultants/technicians are experts who analyze, not only the commercial aspect of a project, but also its technical details. In any case, clients prefer to deal with one person instead of several.” Thus, each employee receives individual training which, in turn, benefits the client by ensuring efficiency and productivity.
Innovation is also an important factor at JOWATEL, which is always on the lookout for new technologies in telecommunications. “Every project becomes a new adventure which leads us to new horizons in the computer telephony integration industry”, concluded the President. Most of the decision makers cannot cope with the fast-paced evolution of tomorrow’s technologies. JOWATEL is around to give them full assistance in finding the appropriate solutions for their present and future growth plans.