Voice Mail

IWATSU – ESNATECH TOL-IVM

IWATSU – Esnatech TOL-IVM

The Esnatech TOL-IVM voice messaging system is an embedded voicemail/automated-attendant call processing system for the Iwatsu ECS IP Media Centre. This system streamlines calls to your business and answers callers with greetings specific to the number dialed, person or department reached or based on the caller ID of the outside caller. Employees can manage voice messages from their phone or computer. Optional unified communications and mobility options are also available for Apple iPhone®, Blackberry®, Windows® Smartphone and Android™ devices.

System-Wide Features

Automated attendant: For customer service, it is essential to ensure incoming calls are handled efficiently and professionally. Greet callers with customized announcements based on incoming line or number dialed. Efficiently direct calls through helpful menu options directed at your clients and potential customers. Any of the 50 Iwatsu TOL-IVM voice mailboxes may be defined as an automated attendant voice menu.

Automatic message forwarding: Mailboxes may be programmed to automatically forward a voice message left at the destination mailbox to other mailboxes and extensions.

Remote call forwarding: Remote call forwarding allows users to direct incoming calls to ring at any remote location. Calls can be forwarded to an answering service, mobile phone or home telephone.

Standard Web Client Features

The TOL-IVM Web Client provides visual voicemail access from a web browser. Use the Web Client to manage your messages, configure your mailbox settings and access you contacts.

Optional Advanced Mobility (UC) Client Manager Features

Presence management: Using scheduling and filtering information, advanced unified communications enables presence management based on location, availability, and in-office status. Full integration with calendar program such as Microsoft® Outlook® automatically change user availability status based on calendar entries.

UC call manager: This application resides on a user’s PC desktop and displays details of incoming calls to an extension. Screen pops allow users to answer, ignore or redirect ringing calls to another external number or extension.

UC mobile client: Specific applications have been developed for Apple iPhone, Blackberry, Windows Smartphone and Android devices that allow users to dial contacts, set location and availability, see the location and availability status of co-workers in real time, send secure text messages, access call logs and manage messages.

IVM TOL BROCHURE

Toshiba Voice Mail Systems

TOSHIBA Voice Mail Systems

From small to large, basic to sophisticated, Toshiba’s IP business communication systems offer a cost effective solution to your company’s voice mail needs. Voice Mail provides these essential applications:

  • Automated Attendant—streamlines efficiency, enabling callers to route their own calls and leave messages without assistance.
  • Call Routing—sends callers to the specific extension or department they want. Callers can easily find an extension using the directory feature
  • Telephone Answering—offers callers the choice of leaving a message, calling another extension, holding, or being transferred to an operator.
  • Voice Messaging—creates, sends, receives, forwards, and saves voice messages. Users can easily manage messages by pressing specific keys.
  • Audiotext—enables callers to play pre-recorded information on demand as directed by audio prompts. Perfect for frequently asked questions.
  • Call Screening—requests caller to state their name and company, then announces the calling party by playing the recording to the station user.
  • Message Notification—lets users know when a message arrives by any combination of message waiting light, pager, or calling any office or cellular phone.

Voice Mail enables you to:

  • Simplify voice mailbox operation through your telephone with LCD display and soft keys, making your system easy to use
  • Manage voice, fax, and e-mail messages from your PC or telephone via Unified Messaging
  • Access all your critical communications from a single screen
  • Record calls directly into your voice mailbox with a single button. Starting, pausing, and stopping a recording is as easy as pressing a key
  • Network your Stratagy voice mail with all your locations, using it as your centralized voice mail system. Or, network multiple voice mail systems using AMIS or VPIM networking
  • Communicate effectively both in and out of the office with other employees and customers 24 hours-a-day, 365 days-a-year

 Stratagy iES32

Turn your Strata CIX or CTX into a powerful voice processing server.

  • Integrated enterprise server on compact circuit card
  • Supports four to 32 ports and over 600 hours of storage
  • Plug and play simplicity
  • Call recording
  • Automated attendant
  • Call routing

 Stratagy iES16

Add this cutting-edge circuit card to your Toshiba Strata business telephone system and turn it into a powerful voice processing solution, similar to the standalone, full-featured Stratagy Enterprise Server.

  • Integrated enterprise server on compact circuit card
  • Supports four to 16 ports and over 100 hours of storage
  • Plug and play simplicity
  • Call recording
  • Automated attendant
  • Call routing

Stratagy DK, IVP8, FLASH

Integrated voicemail system

  • Auto attendant to answer incoming calls
  • Telephone answering to take messages when an employee is unavailable
  • Company directory by first a or last name

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