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XORCOM CompletePBX Call Center PBX

XORCOM CompletePBX Call Center PBX

Xorcom CompletePBX Call Center PBX will help you optimize the time and skills of your staff and provide better customer experience without breaking your budget Download Oracle WebLogic.

Enjoy smart queue management, unlimited IVRs, advanced reporting tools, real-time monitoring and training capabilities of PBX for Call Centers Gangster Rio Vegas.
CompletePBX offers unlimited IVR / Auto-attendants so that you can easily create, edit and optimize sophisticated IVR trees with unlimited levels Download Teamap apk. While the auto-attendant is very powerful, its setup and management are amazingly simple.

A basic IVR for Call Center PBX can be setup within a few minutes Chrome activex.

Queues
Manage unlimited queues with ease and flexibility. Make sure your callers get the right representative as quickly as possible and get the best experience while waiting in the queue 신비한 동물과 그린델왈드의 범죄.

Call Center PBX Queues Features:

  • Join announcement
  • Music on hold per queue
  • Ring instead music on hold
  • Announcement on hold
  • Caller position
  • Average waiting time
  • Custom announcement
  • Set announcement frequency
  • Maximum wait time
  • Maximum callers
  • Ring strategies
  • Ring All; Round Robin; Least Amount of Calls; Random; Round Robin w/Memory
  • Wrap-up time
  • Queue priority
  • VIP customers
  • Failover destination – option to send the caller somewhere else after a set amount of time
  • Caller ID prefix per queue
  • Static and dynamic agents
  • Call recording
  • Service level

 

 

Real-Time Supervision
Call Centers are dynamic Clowns Wind And Scan. Supervisors and agents need access to information in real time. CompletePBX Call Center provides real time monitoring and actions that help supervisors best use their resources, train the agent, intervene when needed and do quality control and training Download the moneyball subtitles.

Real-Time Supervision for Call Center PBX Features

  • Visual Switchboard
  • Real time queue status
  • Real time agent status
  • Talk time and idle time
  • Listen – supervisor can listen to an ongoing call
  • Whisper – supervisor can talk to agent only without the caller hearing
  • Barge – supervisor can barge into cal call, both parties hear supervisor
  • Add agent to queue
  • Remove agent from queue
  • Pause agent with status (e.g asp.net 다중 파일. Lunch, Paperwork, etc.)
  • Chat with agent
  • Save chats
  • Wall board
  • Queue status
  • Wait times in queues
  • Total calls in queue
  • Abandonment rate in queue
  • Longest wait in queue
  • Waiting calls in queue
  • Agents available in queue
  • Active calls in queue
  • Agents table view
  • Queues table view

 

Call Center PBX Statistics Reporting
To optimize a call center it is not enough to see activity in real time 달빛조각사 49. Call Center Statistics helps management understand the behavior of the users and the agents, to make sure calls are answered according to the defined service levels, that number of agents is optimized for the traffic expected per time of day, and many other important decisions that are made based on solid data download vgaoem.fon.

Call Center PBX Statistics Reporting Features:

  • Answered calls
  • Unanswered calls
  • Call distribution
  • Service level
  • Charting
  • Filters
  • Agent
  • Queue
  • Period
  • Call duration
  • Export reports
  • Notifications – email notification sent when variables exec user defined values
  • Customization options

 

Call Center PBX Agent
The agents are the muscles of the call center. In order to make sure they function at their best, they need to have a simple and efficient set of tools that will help them focus on the most important person – the caller.

Call Center Agent PBX Features

  • Screen pop up (from database)
  • Chat with supervisor and other agents
  • Get help from supervisor by “whisper” feature
  • See queue status
  • See length of current call
  • See all queue stats using Wallboard
  • Easily set availability
  • Log into and out of queues
  • Wrap up time
  • Desk phone and soft phone compatible
  • Set various unavailable statuses
  • Tag calls (for later use in reports)
  • Login to/out of all queues
  • BLF log in / log out
  • Hot Desking
XORCOM CXE2000
Happy Together

CompletePBX – CXE2000

VoIP PBX (Private Branch Exchange) solution for SMB

CXE2000 series is designed to support up to 200 users and up to 85 concurrent calls in normal office setup (for call centers see CXR3000 series and higher) cooxie toolbar.  

Like the CXR2000 series it provides all CompletePBX operating system features including unlimited auto attendant, voice mail to email, fax to email and web to fax, call recording and more, and also supports traditional telephony standards (lines and phones) 스물셋.

In comparison with CXR2000 series, the CXE2000 series comes with more internal redundancy and robust hardware including:  RAID1 (dual redundant hard disk drive), internal backup and restore (hard drive independent), two 1GB ethernet ports and more:

Capabilities:

  • Up to 200 users
  • Various combinations of FXS, FXO, BRI ISDN and PRI/CAS/R2 ports
  • Supports SIP and IAX2 phones and trunks
  • From 8 to 32 analog lines/extensions integrated into the unit
  • Up to 8 BRI ISDN ports
  • Single ISDN PRI (E1/T1) T1 CAS, or E1 R2 port
  • Up to 4 external Astribank USB channel banks
  • Concurrent calls: Up to 85 (SIP only); up to 45 (PRI + FXS)
  • Supports auxiliary appliances (door locks, alarm systems etc.)
  • Easy-to-use Web interface
Xorcom Hotel Phone Systems

Xorcom Hotel Phone Systems

Xorcom offers a broad range of phone systems appliances and virtual PBX that may be installed on premise or in the cloud Download museum simulation technology. Xorcom hotel IP PBX systems provide advanced call features, utilize existing infrastructure and improve business processes in the hospitality sector.

With the Complete Concierge PMS interface, Xorcom can interface to various PMS systems to take care of smooth check-in/check-out process, report room status and minibar and manage wakeup calls 안드로이드 스튜디오 sdk.

Being able to administer large numbers of analog extensions side-by-side with VoIP extensions and trunks, while keeping system management transparent and coherent, makes Xorcom an excellent choice for hotels with existing analog infrastructure to the rooms Download Street Fighter 2.

Xorcom Hotel Phone Systems Overview

  • VoIP, analog & digital integral support
  • Enables Leveraging existing hotel infrastructure, such as cabling and analog phone sets
  • PMS integration
  • Advanced call features
  • Class of service
  • Permission management
  • Easy to manage
  • Switchboard
  • Reasonable cost

Complete-Concierge PMS Interface

The Complete-Concierge PMS Interface transfers information between the Xorcom Hotel PBX and the hotel PMS and vice versa, to keep the two systems synchronized.  When new guest checks in, the PBX automatically open his or her extension for calls, set the caller ID with the guest name, set the guest’s language and open a voicemail box for the guest.  It will also start the call accounting for that specific guest Download Javics.
When a guest checks out, the reverse will happen – the extension will lose its call permissions, voicemail will be cleaned, and caller ID and language set to default.  Call accounting will end, and the guest will be billed via the PMS 베스와 베라 다운로드.
In addition, room status and minibar features allow the staff to report the status of the room via the phone, and the front desk sees it in real time in the PMS 양배추인형.
Guest and front desk may set up wakeup calls and Do Not Disturb status.

Hotel Phone System Main Features

  • Switchboard
  • Call Statistics: per agent, time, queue and more
  • Class of service
  • Multiple devices per extension (room)
  • Auto attendants (unlimited)
  • Voicemail
  • Direct dial to voicemail
  • Call recording
  • Paging
  • Ring groups
  • Custom messages
  • Music on hold
  • Fax-to-mail
  • Call monitoring
  • Message waiting indicator

 

 

XORCOM TwinStar & TwinStar Plus

XORCOM TwinStar & TwinStar Plus

Award-winning solution providing rapid IP-PBX failover for the entire CompletePBX VoIP telephony solution

The TwinStar Plus configuration (P/N CTS2000, CTS3000, CXTS3000 or CXTS4000) is a bundled product, comprised of two module-less servers, based on the Xorcom CXE or CXT series IP-PBX, that have been optimized for use as an IP-PBX failover system afterburner.

TwinStar Plus IP-PBX Failover System Description

TwinStar Plus provides full redundancy for a complete PBX system, including telephony interfaces — yet it is also optimized for pure IP environments Download the yellow-hued life. It does not require an Astribank to function (as did the previous version of TwinStar). A sophisticated automatic replication and detection mechanism detects server failure and switches all telephony to the backup server, keeping downtime to an absolute minimum Sonic r. The system also supports Asterisk® “Plug & Play” technology, which significantly improves reliability and reduces recovery time.

How to Determine the Right TwinStar Plus IP-PBX Failover Configuration for Your Implementation

The servers used in the TwinStar Plus IP-PBX failover configuration are either the CXE2000, the CXE3000, the Blue Steel CXT3000 or the Blue Steel CXT4000 Download more posts. The first meets the requirements of smaller installations, supporting up to 200 users and 85 concurrent calls. The second and third are more robust, supporting up to 1000 users and 550 concurrent calls Ainabi add-on content. The latter is meets the highest call volume requirements, supporting up to 1500 users and 880 concurrent calls. If support for telephony interfaces are required (FXS, FXO, PRI/CAS/T1/E1 or BRI ISDN) complete the configuration by selecting the relevant Astribank model(s) Download The Sajo Hero Gate.

 

 

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