XORCOM CompletePBX Call Center PBX

Xorcom CompletePBX Call Center PBX will help you optimize the time and skills of your staff and provide better customer experience without breaking your budget Download Oracle WebLogic.

Enjoy smart queue management, unlimited IVRs, advanced reporting tools, real-time monitoring and training capabilities of PBX for Call Centers Gangster Rio Vegas.
CompletePBX offers unlimited IVR / Auto-attendants so that you can easily create, edit and optimize sophisticated IVR trees with unlimited levels Download Teamap apk. While the auto-attendant is very powerful, its setup and management are amazingly simple.

A basic IVR for Call Center PBX can be setup within a few minutes Chrome activex.

Queues
Manage unlimited queues with ease and flexibility. Make sure your callers get the right representative as quickly as possible and get the best experience while waiting in the queue 신비한 동물과 그린델왈드의 범죄.

Call Center PBX Queues Features:

Join announcement
Music on hold per queue
Ring instead music on hold
Announcement on hold
Caller position
Average waiting time
Custom announcement
Set announcement frequency
Maximum wait time
Maximum callers
Ring strategies
Ring All; Round Robin; Least Amount of Calls; Random; Round Robin w/Memory
Wrap-up time
Queue priority
VIP customers
Failover destination – option to send the caller somewhere else after a set amount of time
Caller ID prefix per queue
Static and dynamic agents
Call recording
Service level

Real-Time Supervision
Call Centers are dynamic Clowns Wind And Scan. Supervisors and agents need access to information in real time. CompletePBX Call Center provides real time monitoring and actions that help supervisors best use their resources, train the agent, intervene when needed and do quality control and training Download the moneyball subtitles.

Real-Time Supervision for Call Center PBX Features

Visual Switchboard
Real time queue status
Real time agent status
Talk time and idle time
Listen – supervisor can listen to an ongoing call
Whisper – supervisor can talk to agent only without the caller hearing
Barge – supervisor can barge into cal call, both parties hear supervisor
Add agent to queue
Remove agent from queue
Pause agent with status (e.g asp.net 다중 파일. Lunch, Paperwork, etc.)
Chat with agent
Save chats
Wall board
Queue status
Wait times in queues
Total calls in queue
Abandonment rate in queue
Longest wait in queue
Waiting calls in queue
Agents available in queue
Active calls in queue
Agents table view
Queues table view

Call Center PBX Statistics Reporting
To optimize a call center it is not enough to see activity in real time 달빛조각사 49. Call Center Statistics helps management understand the behavior of the users and the agents, to make sure calls are answered according to the defined service levels, that number of agents is optimized for the traffic expected per time of day, and many other important decisions that are made based on solid data download vgaoem.fon.

Call Center PBX Statistics Reporting Features:

Answered calls
Unanswered calls
Call distribution
Service level
Charting
Filters
Agent
Queue
Period
Call duration
Export reports
Notifications – email notification sent when variables exec user defined values
Customization options

Call Center PBX Agent
The agents are the muscles of the call center. In order to make sure they function at their best, they need to have a simple and efficient set of tools that will help them focus on the most important person – the caller.

Call Center Agent PBX Features

Screen pop up (from database)
Chat with supervisor and other agents
Get help from supervisor by “whisper” feature
See queue status
See length of current call
See all queue stats using Wallboard
Easily set availability
Log into and out of queues
Wrap up time
Desk phone and soft phone compatible
Set various unavailable statuses
Tag calls (for later use in reports)
Login to/out of all queues
BLF log in / log out
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