TOSHIBA

Toshiba DKT2404-DECT Cordless Telephone

Affordable handsets for in-building mobility.

Toshiba cordless telephones give you the ability to take advanced desk phone functionality down the hall, into the conference room, or across campus. You can even switch between your cordless and digital desk telephones during a call. DECT and narrow band technology safeguard your phone’s frequency range and deliver maximum security.

The DKT2404-DECT is only compatible Strata CIX. All it requires for connection is a digital station port.

Two-line LCD with 24 character display, plus one line for icons
Ringer and handset volume control (or vibrate)
Single button access to: Conference/Transfer, Hold, Redial, Message
Four programmable function buttons plus four speed dial buttons
Charging stand (with spare battery charging capability)
Wall-mountable base and charging units
Headset jack (2.5mm)
Three ring tones
Handsfree speakerphone operation
Repeater option for extended range (optional Repeater Programming Kit for daisy chaining Repeaters)
High quality ultra-secure speech with 32Kbps Adaptive Differential Pulse Code Modulation (ADPCM) voice code combination.
Fully charged, the DKT2404-DECT provides 16 hours of talk time and seven days standby time.
DECT 6.0 1.9 GHz spread-spectrum technology provides unsurpassed range, several times greater than conventional analog or cordless digital telephones.

The Toshiba cordless digital telephone includes the following items:

• Base unit
• Base unit stand
• Base unit wall plate adapter
• Handset
• Rechargeable handset battery
• Charging unit
• Two AC adapters
• Belt clip

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Toshiba DKT3000 Series Telephones

Toshiba Digital Speakerphones make using your business communication solutions simple. One-touch programmable buttons save time and give you faster access to advanced calling functions.

DKT 3220 / 3020 SD: 20 programmable buttons. 2 Lines by 24 character large display

DKT 3214 / 3014 SD: 14 programmable buttons, 8 Lines by 24 character large display

DKT 3210 / 3010 SD: 10 programmable buttons, 2 Lines by 24 character large display

DKT 3210 / 3010 S: 10 programmable buttons, no display.

Features

LCD with four soft keys
10,14 or 20 flexible buttons with LEDs for line appearances or feature programming
Fixed feature buttons include message, microphone, speaker, redial, conference/transfer, hold, and volume up/down
Full duplex speakerphone for hands free operation

Compatibility

The Toshiba DKT3000 series is compatible with Toshiba Strata CTX systems

Toshiba Digital CTX 2000 3000 series User Guide

Toshiba Call Recording

Call Manager
Combine the capabilities of your computer and telephone into one powerful unified communication tool. Call control from your PC lets you dial, answer or transfer calls, and more, using your mouse without picking up the telephone.

Toshiba’s Call Manager™ can be used in conjunction with an IP or digital business telephone to provide desktop call control. It can also be used as a stand-alone IP soft phone, providing mobility and remote access, and synchronizes with a company’s operations, CRM, or contact software.

Use Your PC to Provide Additional Telephone Functionality

Drag and drop features makes call transfer, speed dialing, and other functions faster and easier
Incoming calls are handled as desired by events, conditions, and actions, including routing, screening, forwarding, and voice mail notification
Outbound dialing from any application is easy. Launch documents, applications and web pages from the Call Manager interface.
Chat enables instant messaging communications with any user, broadcast message to multiple users, and simultaneous Chat sessions
Presence capabilities let users see co-worker availability and transmit information to best serve your customer through an intuitive interface
Preset control buttons let you dial numbers or extensions, launch applications, and view automatic screen pops of caller information
Call history provides a log of incoming and outgoing calls that you can print, search, sort, and redial with one click
Call notes follow the call wherever it’s transferred so callers don’t have to re-answer the same questions
ACD login/logout, supervisor functions and ACD Viewer through built-in integration with ACD Recording control through built-in integration with OAISYS® Tracer products.

Call Recording
Call recording and logging systems record, store, organize, and play back telephone calls, avoiding communication disputes. Recording applications also help improve the quality of your business operations, from training and quality control to customer service.

Cradle to Grave Recording captures every moment of the call, even while the caller is on hold.
Look-Back Recording records an entire conversation, even if the recording was initiated after the call began.
Call Monitoring allows authorized users to monitor calls as they’re happening, whether those calls are being recorded or not.
Selective Recording records specific or random extensions, groups of extensions, or every extension.
Bookmarks are automatically inserted when calls are transferred or put on hold. Particular calls or parts of calls can be easily and quickly found
After-Call Actions can be taken after a call, including sending an e-mail or instant text message, or launching another program.

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Toshiba’s Automatic Call Distribution

Toshiba’s Automatic Call Distribution (ACD) ensures that calls are handled quickly and efficiently. The system runs as an application on the Media Application Server (MAS), along with call reporting, Call Manager, voice mail, and other value-added Computer Telephone Integration (CTI) applications. ACD boasts many sophisticated capabilities, including:

Advanced Call Routing, which directs calls based on Caller ID, account numbers, private lists, balanced call count, preferred agent treatment, agent priority, time-of-day, day-of-week, day-of-year, and user-entered data;
Skills-based Routing, which sends calls to the right person to handle the call;
Priority Queuing, enabling the user to answer higher priority calls;
Multiple Group Agent Log-in, which provides important call coverage between groups and tiered service levels;
Agent Priority Routing, providing the ability to send the right call to the right agent;
Intelligent Announcements that play pre-recorded messages and inform holding callers of their place in the queue or estimated time before answer, as well as offer alternative actions such as going to voice mail or invoking a call back reservation;
IVR Voice Assistant, which gathers and validates caller input, triggers responses, alerts agents and supervisors when the queue gets overloaded with calls, and provides many creative application opportunities;
Integration of your PC and telephone, which enables you to manage incoming and outgoing call functions and synchronizes with your company’s operations, CRM or contact software;
Call recording/logging, enabling you to record, store, organize, search, and playback telephone calls to avoid disputes and improve the quality of training and customer service; and
Call Center reports, which let supervisors analyze agent performance, call center group activity, and system status, as well as forecast future call center staffing requirements by analyzing call volume patterns.

Network Automatic Call Distribution
Network ACD applications enable multi-site contact centers to work together as one call routing system. Network ACD distributes agents over the network and routes calls to available agents on any IPedge® or Strata® CIX™ system on the network. Network ACD checks the status of agents in other nodes before routing calls to those agents. The call center reports include agents and calls over the network and helps Net Phone support features such as Network DSS/BLF and/or Chat between users in multiple nodes.

Multimedia Web Chat and Web Callback
Give customers additional methods of contacting your company. Web Chat enables online customers to initiate an instant messaging chat session with a contact center agent. By providing their names and phone numbers on a Web site, online customers can also request a “call-me-back,” and when a representative becomes available, the ACD application automatically calls the customer. Multimedia Web Callback provides better customer service, reduces hold times and helps reduce contact center operation costs.

The web callback service provides many important capabilities:

Routes callback requests to different ACD groups based on information entered, such as callback number, extension, name, subject, notes, etc.;
Filters duplicate callback requests to the same callback number and extension;
Limits number of Web callback requests in ACD queue;
Separates initial queue priority for Web callback request;
Supports virtual ACD queue (no corresponding telephone system pilot DN);
Supports Web callback counting similar to regular callback counting in TASKE and Insight;
Includes additional Web callback statistics reports;
Shows user information via Call Manager, such as name and/or subject collected on the Web page when the callback request is made to an agent;
Provides ready-made Web widget (includes source codes for ASP.NET, JAVA, and PHP). A basic Web callback widget can be used or the widget can be customized for customer’s Web server environment; and
Supports most types of browsers, including Mac.

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TOSHIBA Voice Mail Systems

From small to large, basic to sophisticated, Toshiba’s IP business communication systems offer a cost effective solution to your company’s voice mail needs. Voice Mail provides these essential applications:

Automated Attendant—streamlines efficiency, enabling callers to route their own calls and leave messages without assistance.
Call Routing—sends callers to the specific extension or department they want. Callers can easily find an extension using the directory feature
Telephone Answering—offers callers the choice of leaving a message, calling another extension, holding, or being transferred to an operator.
Voice Messaging—creates, sends, receives, forwards, and saves voice messages. Users can easily manage messages by pressing specific keys.
Audiotext—enables callers to play pre-recorded information on demand as directed by audio prompts. Perfect for frequently asked questions.
Call Screening—requests caller to state their name and company, then announces the calling party by playing the recording to the station user.
Message Notification—lets users know when a message arrives by any combination of message waiting light, pager, or calling any office or cellular phone.

Voice Mail enables you to:

Simplify voice mailbox operation through your telephone with LCD display and soft keys, making your system easy to use
Manage voice, fax, and e-mail messages from your PC or telephone via Unified Messaging
Access all your critical communications from a single screen
Record calls directly into your voice mailbox with a single button. Starting, pausing, and stopping a recording is as easy as pressing a key
Network your Stratagy voice mail with all your locations, using it as your centralized voice mail system. Or, network multiple voice mail systems using AMIS or VPIM networking
Communicate effectively both in and out of the office with other employees and customers 24 hours-a-day, 365 days-a-year

Stratagy iES32

Turn your Strata CIX or CTX into a powerful voice processing server.

Integrated enterprise server on compact circuit card
Supports four to 32 ports and over 600 hours of storage
Plug and play simplicity
Call recording
Automated attendant
Call routing

Stratagy iES16

Add this cutting-edge circuit card to your Toshiba Strata business telephone system and turn it into a powerful voice processing solution, similar to the standalone, full-featured Stratagy Enterprise Server.

Integrated enterprise server on compact circuit card
Supports four to 16 ports and over 100 hours of storage
Plug and play simplicity
Call recording
Automated attendant
Call routing

Stratagy DK, IVP8, FLASH

Integrated voicemail system

Auto attendant to answer incoming calls
Telephone answering to take messages when an employee is unavailable
Company directory by first a or last name

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Toshiba CIX Phone Systems

IP Telephone Systems for All-Sized Businesses

Today’s enterprises operate with employees in home offices, start-up locations—even on-site at customer locales. Toshiba’s IP business telephone systems provide sophisticated features for dynamic businesses of all sizes. The flexible Strata® CIX™ system can change with the evolving needs of your company and help streamline your communications wherever and however you work.

Our IP Communication Systems:

Provide one integrated system for all your office locations
Share capabilities throughout your enterprise
Save money by avoiding long-distance charges between locations

Toshiba’s Family of Strata CIX IP Communication Systems

CIX40
Supports 4-11 trunks or 8-40 telephones depending upon configuration chosen

CIX100
Supports up to 64 trunks or 72 telephones and combinations up to 112 trunks and telephones

CIX670
Supports up to 264 trunks or 560 telephones and combinations up to 672 trunks and telephones

CIX1200
Supports up to 440 trunks or 1,000 telephones and combinations up to 1,152 trunks and telephones

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IPedge IP Communications System

Give Your Business the Edge

One of your most important business assets is your voice communication system. The right system gives you the power to attract customers, increase productivity, save money, enhance your image and improve customer satisfaction.

Whether your business is just getting started or expanding with new locations, communication is key to keeping your customers, employees, and vendors connected.

IPedge Net technology lets you network multiple systems together to dramatically expand capacity and improve integration between decentralized locations.

To meet your business needs, Toshiba IPedge offers three models

IPedge EP	IPedge EC	IPedge EM

Supports up to 40 users pe server	Supports up to 200 users per server	Supports up to 1,000 users per server

Single Server Simplicity
The Toshiba IPedge integrates multiple communication applications on one optimized server platform. Standard applications include call processing, voicemail, and centralized system administration. Optional applications include unified messaging, meet-me audio conferencing with web collaboration, and a Call Manager unified communications client application. Running multiple applications on one unified server, instead of requiring an individual server for each application, delivers significant savings on equipment purchasing and ongoing maintenance costs.

Endpoints for Every User
The Toshiba IPedge helps you stay connected to your customers no matter where you are, keeping employee productivity at its peak. Each user can select the endpoint device that meets their specific need.
Choose from a complete line of Toshiba IP desk and wall-mountable telephones, SoftIPT™ soft phone on notebook computers, wireless IP telephones for use over your Wireless LAN and/or your cellular service, add-on modules, DSS consoles, attendant consoles, as well as SIP telephones and analog telephones.

Ease of Use
With its intuitive interface, IPedge couldn’t be easier to use, it matches the way your employees use the telephone. The easy-to-read LCD display features simple instructions and voice mail controls right on the screen, and programmable buttons put your most utilized features one touch away.

Mobile Productivity
The Toshiba IPedge powerful lineup of wireless capabilities integrates a variety of voice communication devices and applications over your IP network, making it possible to extend full telephone mobile functionality to local and remote users.

Unified Communications
Toshiba’s powerful Call Manager application lets you combine the capabilities of your computer and Toshiba telephone into one powerful communication tool. Use your mouse to dial, answer, transfer calls, and more without ever picking up the phone.

CRM integration provides screen pops with programs such as SalesForce.com, Act!®, Microsoft® Outlook™ and more. Use your PC for Chat instant messaging, broadcasting messages to multiple users, and simultaneous Chat sessions. Presence capabilities let users see the current status of co-workers, quickly transmit important information, and best serve customers through an easy and intuitive unified communications interface

Collaborate – Communicate – Connect
The IPedge Meeting application provides dial-in audio conferencing and web collaboration with scheduling, desktop sharing, conference recording, usage reporting, and more. It’s web-based, so users can attend a collaboration session from anywhere via the network, and dial-in to an audio conference from anywhere via the PSTN. Plus, users’ PCs do not require installation of client software-all they need is Internet access.
Voicemail Flexibility
Integrated voice processing applications help you improve customer service by providing callers with instant attention and access to information. Voicemail is built right into the IPedge, with no additional equipment necessary. And itís flexible, enabling you to tailor your voice processing as needed.

Contact Center Efficiency
You don’t need a large call center to manage your calls and call distribution. Toshiba’s contact center solutions serve customers quickly, efficiently, and cost-effectively, providing a competitive advantage, no matter what the size of your company.

Survivability and Redundancy = Peace of Mind
Today’s business environments place heavy demands on PCs, firewalls, printers, and especially your telephone system. Enjoy the benefits and security of knowing that, with Toshiba’s Survivability solutions, your IP telephones will continue to operate 24/7.

The Toshiba IPedge has the ability to automatically re-register to a secondary system if the primary system fails. Plus, survivability is scalable from one IP telephone to some or to all the IP telephones in the primary system. Choose survivability for key individuals, specific departments, or all users within the system.

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5000-Series IP Business Telephones

Built to withstand the rigors of any busy workplace, Toshiba IP Business Telephones combine slim profile design with sophisticated features and call-handling enhancements for increased productivity in any business environment. Use your private intranet or the Internet to extend full telephone system functionality to any location in the world. Plus, the unique 8-angle tilting base will improve your office ergonomics.

Each IP5000-Series Telephone Model Offers:

Integrated Gigabit Ethernet switch providing the fastest network access that is available
Large, backlit display for superior readability in variable light environments
Sleek low-profile design and unique tilt-base for versatile phone placement
Off Hook Call Announce through speaker or handset
Full duplex speakers for superior sound
Onscreen prompts that help you complete common tasks
Programmable one-touch buttons for fast access to calling functions
Integrated Headset Interface

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TOSHIBA DP-5000 SERIES

Toshiba Strata© CIX™ DP5000 Series digital telephones keep your customers connected and productivity at its peak. This complete line of feature-rich telephones offers sleek, functional design that fits into any environment. As easy to program as they are to use, digital telephones from Toshiba let you work smarter, reduce training time, and enhance productivity.

Toshiba Digital Business Telephones are available with:

Easy-to-read LCD screens that display feature-prompting information
Programmable buttons that give you fast access to advanced functions
Sleek low-profile design with unique tilt-base
Off Hook Call Announce through speaker or handset
Integrated Headset Interface

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Strata CIX1200 IP Telephone System

Toshiba’s Strata® CIX™1200 business communication system is the perfect solution for a headquarters site that is networked to small or remote offices or retail/restaurant locations. It unifies, coordinates, and streamlines all your communications with comprehensive solutions for a full range of telecommunication needs. Add valuable options like Voice Mail/Auto Attendant/Unified Messaging, Automatic Call Distribution, Voice Over Internet Protocol, Strata Net multiple system networking, Call Manager unified communications, FeatureFlex™ adaptability and customization tools, and more to improve your business’s productivity and customer service.

Powerful Strata CIX1200 IP Telephone System Features and Capabilities

Supporting up to 1,152 ports, the Strata CIX1200 system is designed for up to 1,000 users and can be networked with other Strata CIX systems, from another CIX1200 down to the CIX40. A total of 128 sites can be networked to accommodate larger capacity or distributed configurations. The system integrates voice, data networking, and applications solutions to deliver a superior return on your investment.

Expandable up to 1,152 ports, and even more by networking multiple IP systems with Strata Net multi-system networking.
Voice Mail and voice processing capabilities, include Auto Attendant, Voice Mail, Unified Messaging, Automated Speech Recognition (ASR), Text-to-Speech (TTS), and Interactive Voice Response (IVR).
Call Center features, which allow you to answer incoming customer calls with utmost efficiency.
Advanced Voice Mail Applications, which can be added to fit your business needs.
Mobility solutions available with integrated SoftIPT softphones, cordless and wireless telephones, which give you full telephone functionality in or out of the office.
Fully upgradeable, protecting your technology investment.

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